Test – (English Section) BS943026 – Tourist Behaviour and Cross Cultural Communication

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  Basic concepts of tourist behavior, the purchase decision-making process, factors influencing the purchase decision- making, internal and external factors, market segmentation and typologies of tourists by demography, geography, economic, social, cultural, psychology, behavior, analysis of characteristic and behavior in each segment or type of tourist, marketing and trend in tourist behavior. Definition and principles of cross-cultural communication, concepts of communication and culture, changes of cultures effecting personal and social perception, attitude, and value from different cultural backgrounds, and reforming of cultural and communication processes for good relationship and understanding of cross-cultural people and societies

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  • Students understand basic concepts of tourist behavior and cross-cultural communication.
  • Students can communicate with foreigners in different situations and cultural diversity.
  • Students are able to work as a team, be the leader and deal with problems effectively.

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Topic 2 – Introduction to communication

  • Topic 2 – Pre-test Introduction to communication
  • Topic 2 – Introduction
    02:21
  • Topic 2 – Meaning and process of communication
    13:50
  • Topic 2 – Elements of communication and example
    12:48
  • Topic 2 – Example
    02:34
  • Topic 2 – Characteristics of communication
    08:41
  • Topic 2 – Cross-cultural communication
    01:43
  • Topic 2 – Summary
    02:16
  • Topic 2 – Post-test Introduction to communication

Topic 3 – Perceptions towards communication

Topic 4 – Attitude towards communication

Topic 5 – Verbal and non-verbal communication (close)

Topic 6 – Cultural dimensions and cross-cultural dimension (close)

Topic 7 – Introduction to tourist behaviour (close)

Topic 8 – Tourist typologies and motivation (close)

Topic 9 – Tourist experience (close)

Topic 10 – Tourism trend and future (Period 26 July – 31 July)

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